Customer information
Our Return Policy
You may request a return within 48 hours (2 days) after your item has been delivered. Returned items are checked against the condition they were in when delivered.
Return window
Contact Capify about your return within 48 hours of delivery. Requests made after this 48-hour period are outside the return window described in this policy.
Item condition and refund
When the returned item is confirmed to be in the same condition as when it was delivered, with its parts present, the return will be accepted. Please allow up to 15 days for refund processing after the return is approved.
If inspection confirms that the item has been changed or damaged, has scratches, or is missing any part that was present at delivery, the return will not be accepted and the item will be sent back to you.
How to contact us
To discuss a return, contact Capify within the 48-hour window using the support options in your Account. Include your order details so the item and delivery can be identified.